All work
Smarter Contact · Messaging · Team project
Smarter Contact: helping a messaging platform scale
I was part of the team that streamlined a high-volume SMS platform, working on the contact pipeline and how the dashboards fetch data.
- 99.9%
- delivery reliability on the platform
- 150k+
- contacts a day through the pipeline
The problem
At 150,000+ contacts a day, the contact pipeline was running into latency and memory bottlenecks, and some dashboards were over-fetching data and adding load to the servers.
My part
I was part of the team that streamlined it. My work focused on moving contact processing to a streaming approach, handling contacts in chunks rather than all at once, and on replacing over-fetching in the high-volume messaging modules with polling and socket-based updates.
The result
The platform delivers millions of SMS a month with 99.9% reliability and stays stable under peak load.